REFUND & EXCHANGE POLICY

We want you to be satisfied with your order.

Exchanges

Exchanges are accepted only if you received the wrong item or wrong size.

To be eligible:

  • Item must be unused and in original condition
  • Tags and packaging must be included
  • Contact us within 3 days of delivery

Not Eligible

  • Final Sale items
  • Customised or personalised items
  • Items that are worn, washed, altered, or damaged

How to Request

Contact us with your order number:
Instagram: @apexa.ae

We will guide you with the next steps.

Refunds

Refunds are issued after inspection if approved.
Shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours with clear photos
    We will arrange a replacement or refund at no extra cost.

Contact

Phone: +966549353051
Instagram: @apexa.ae
TikTok: Apexa.ae