REFUND & EXCHANGE POLICY
We want you to be satisfied with your order.
Exchanges
Exchanges are accepted only if you received the wrong item or wrong size.
To be eligible:
- Item must be unused and in original condition
- Tags and packaging must be included
- Contact us within 3 days of delivery
Not Eligible
- Final Sale items
- Customised or personalised items
- Items that are worn, washed, altered, or damaged
How to Request
Contact us with your order number:
Instagram: @apexa.ae
We will guide you with the next steps.
Refunds
Refunds are issued after inspection if approved.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours with clear photos
We will arrange a replacement or refund at no extra cost.
Contact
Phone: +966549353051
Instagram: @apexa.ae
TikTok: Apexa.ae